The Avianca refund policy is quite simple to understand. You can request a refund if your ticket qualifies. You can check whether you qualify for a refund by consulting your flight schedule. You must ascertain your eligibility prior to requesting a refund. Your refund will be processed after you submit a request for one. Given the possibility of a cancellation fee for your ticket, you shouldn't expect to receive a refund for the full cost of your purchase. A tax amount reduction will be included in the majority of refunds.